Reference

Our Legal Terms for Bangladesh Accounts

ak44com operates under terms that depend on your local law and the eligible regions we serve — access and participation are subject to those conditions.

Jurisdiction-Dependent AccessAccount Holder ObligationsbKash · Nagad · Rocket Wallet TermsPrivacy and Data HandlingPolicy Updates via Account Notice
ak44com Our Legal Terms for Bangladesh Accounts
DATA AND ACCOUNT TRUST

How We Handle Your Data and Account Security

We keep your account data only as long as it is needed for the purpose it was collected — transaction records are retained as required by our operational and legal obligations, and personal details are not shared with third parties outside of what our privacy policy permits. Cookie use on the platform is limited to session management and basic analytics; you can adjust cookie preferences from your browser settings at any time.

Data Retention

We hold transaction and account records for the period required under our operational obligations. Once that period ends, data is deleted or anonymised according to our internal schedule.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice unusual activity, contact support immediately and we will lock the account while we investigate.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. No advertising cookies are placed without your consent via the cookie banner.

Data Requests

You can request a copy of the personal data we hold on your account, or ask us to delete it, by contacting support with your account reference and a valid identity confirmation.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how our terms apply to your account, a transaction dispute involving bKash or Nagad, or a request to access or delete your data, our support team handles these directly. Reach out through any of the channels below and include your account reference so we can pull the right records quickly.

Live Chat Open the chat widget from your account dashboard. Available during our published support hours — use this for urgent account or transaction queries.
Email Support Write to our support address for formal policy requests, data access queries, or dispute documentation. We respond within the timeframe stated in our terms.
Account Help Centre Our help centre covers common legal questions — wallet dispute steps, account closure process, and how to submit a data request without contacting support directly.

Legal Policy Questions Answered

These are the questions we hear most often about our legal terms, account rules, and data practices. If yours is not here, contact support directly.

Eligibility depends on your local law and the region you are in. We do not make that legal determination for you — check what applies in your location before opening an account.

If your account is suspended while a deposit is pending, we hold the funds and contact you through your registered details. Disputes follow the resolution process set out in our terms.

Contact support with your account reference and a valid identity confirmation. We will process the request within the timeframe stated in our privacy policy and send the data to your registered contact.

Yes. If we notify you of a terms update and you do not agree, you may close your account before the effective date. Contact support to initiate the closure and settle any pending withdrawals first.

We retain transaction records for the period required by our operational and legal obligations. After that period, records are deleted or anonymised in line with our data retention schedule.

Use the email support channel for formal requests — data access, deletion, or a written policy query. Include your account reference so we can route it to the right team without delay.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.